Supply services

This self study manual was published by ILO as a MATCOM Learning Element in 1985. It explains in detail the operations of a cooperative that wishes to run an effective service supplying inputs to its members. Topics which are covered in the lessons include all the stages from deciding what and when to order, choosing suppliers, receiving goods, pricing and selling procedures, advertising and stock control. The lessons contain very practical advice and examples of calculations and appropriate forms that can be used to implement the procedures, e.g. sales notes, bin cards, order forms. Implementing these lessons will help to ensure that farmers groups and cooperatives can play an effective role in the supply chain by providing inputs to their members in a sustainable and business-like manner.

Copyright © 1985 International Labour Organization 

Web edition (revised) Copyright © 2006 Food and Agriculture Organization

Resources

resource title type year resource
"Check out!" Test Questions on Supply Services Document 1985
This resource appears in: Supply services

A set of multiple choice and discussion questions to help you check how well you have understood the key concepts and management issues relating to a supply service cooperative.

Author MATCOM / ILO
Region / Country Global
Lesson 1: What do the members need? Lesson 1985
This resource appears in: Supply services

The objective of this lesson is to review the basic principles of a successful supply service and explain how to conduct a member survey to find out their input requirements.

Author MATCOM / ILO
Region / Country Global
Lesson 2: Deciding what to stock and which supplier to use Lesson 1985
This resource appears in: Supply services

The objective of this lesson is to look at the issues affecting a decision about which items it is practical and sensible to stock and which supplier it is best to use to obtain stocks.

Author MATCOM / ILO
Region / Country Global
Lesson 3: Deciding how much and when to order Lesson 1985
This resource appears in: Supply services

The objective of this lesson is to review the pros and cons of ordering small or large amounts of stock and to explain how to evaluate discount offers, monitor what is in stock and set trigger points for ordering new stock.

Author MATCOM / ILO
Region / Country Global
Lesson 4: Receiving supplies and paying the supplier Lesson 1985
This resource appears in: Supply services

The objective of this lesson is to review the steps you should take before, during and after delivery of new supplies of inputs to ensure they are properly handled and to introduce the forms and procedures that will minimise mistakes and errors.

Author MATCOM / ILO
Region / Country Global
Keywords Cooperative, Delivery Procedures
Lesson 5: Pricing and selling procedures Lesson 1985
This resource appears in: Supply services

The objective of this lesson is to introduce the concept of mark-up and price setting and a simple system of record-keeping for sales. The process of estimating price and demand relationships is explained through examples.

Author MATCOM / ILO
Region / Country Global
Keywords Cooperative, Input Supply
Lesson 6: Providing a quality service and the role of information Lesson 1985
This resource appears in: Supply services

The objective of this lesson is to review the basic principles of providing a quality service to members and the different methods that can be used to provide members with information about products and product availability.

Author MATCOM / ILO
Region / Country Global
Keywords Cooperative, Advertising
Lesson 7: Stock control and leakage Lesson 1985
This resource appears in: Supply services

The objective of this lesson is to review the importance of stock control and what a manager should do to make counting easy. The question of leakage is then discussed followed by a close look at the role of effective and secure storage and foolproof systems and procedures in reducing leakage.

Author MATCOM / ILO
Region / Country Global
Keywords Cooperative, Stock Control
Transferts d’argent et bureaux de poste en Afrique - Répondre aux besoins des migrants et de leurs familles en milieu rural Document 2016 French (fr)
This resource appears in: Rural Financial Services: General
This resource appears in: Supply services

Aujourd’hui, les bureaux de poste en Afrique délivrent plus d’argent que de courrier (c’est-à-dire plus de transactions financières que de lettres), ce qui constitue sans doute la preuve la plus convaincante que des réformes d’envergure ont été menées au sein des réseaux postaux africains. Cela confirme également le rôle décisif que jouent ces bureaux dans l’offre de services de transfert d’argent des migrants. Dans plusieurs pays du continent, la part de marché de ces transferts atteint désormais 20 pour cent et plus,2 et sur les marchés où les bureaux de poste jouent un rôle important, le coût des transferts est bien inférieur à la moyenne africaine. Les bureaux de poste participant activement à l’offre de transferts améliorent la compétitivité du marché et sa transparence et contribuent à faire baisser à la fois les coûts et les délais de réception des transferts d’argent. Les bureaux de poste cherchent une nouvelle place sur un marché où les services (financiers) dématérialisés et numériques sont en plein essor dans des écosystèmes de plus en plus divers. Les agents d’argent mobile s’installent littéralement au coin de la rue et dans les hameaux les plus modestes, tandis que les banques se développent rapidement à travers leurs agences, leurs terminaux en libre service et d’autres canaux. En outre, les institutions de microfinance et les associations d’épargne et de crédit disposent de réseaux très étendus. Toutefois, bien que non encore prépondérants, les bureaux de poste africains occupent une position bien spécifique dans cet écosystème. Ils semblent toucher plusieurs segments de population peu ou pas couverts par les autres canaux, qu’il s’agisse des personnes âgées ou des femmes, des jeunes ou des ménages ruraux. Comme le souligne également le programme d’action d’Addis-Abeba (AAAA), les réseaux postaux sont déterminants si l’on veut garantir à tous un accès plein et égal aux services financiers formels.3 Les bureaux de poste sont généralement considérés comme des établissements dignes de confiance. Ils sont pratiques, ceux qui n’ont pas l’habitude des services financiers peuvent s’en faire expliquer l’utilisation par un employé et ce sont des lieux qui disposent toujours d’espèces

Lire la publication en ligne  -  French (fr)

Publisher FIDA
Rome
Number of Pages 52
Region / Country Global
Italy
Keywords envoi de fonds, bureaux de poste, transferts d'argent

Training Menu

Search Training Resources