Mobile Money in Somalia - Household Survey and Market Analysis

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73% of the population above age 16 use mobile money services, broken down as 83% in urban areas, 72% rural areas. Overall, Somalis praise Mobile Network Operators for providing much needed services in the entire country. However some do not trust them as the system remains unregulated. Mobile money is deemed fast and convenient by Somalis, with a 92% satisfaction rate. However Somalis think that mobile money can be prone to technical issues and mistakes. Users also deplore some problems with e-float management/cash-out and the lack of interconnectivity between the different mobile money services.

Document Information

Document Type Paper
Year of Publication 2018
Publisher Altai Consulting
Number of Pages 27 pp.
Region / Country Africa /
Primary Language English (en)
Keywords Financial Infrastructure, Access To Finance, Mobile Banking, Payment Systems
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