Technology Inequality: Opportunities and Challenges for Mobile Financial Services

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This study investigates existing and evolving technologies in MFS systems: mobile data “bearer” technologies, access platforms and user devices. The author unpacks the issues surrounding policy, pricing of bearer services, network access coverage, cost of devices, evolution of consumer-facing technology designs, security challenges, type and quality of devices being used, and the usability of various access devices. The report is meant to motivate providers, vendors and regulators to improve upon existing devices, system security and the regulatory environment as it affects the ability of BoP customers to access and use MFS effectively. It seeks to generate a discussion on the technical and related challenges faced by the MFS ecosystem and to spark action to solve these key challenges.

Document Information

Document Type Report
Autor Perlman, L.
Year of Publication 2017
Editor Center for Financial Inclusion and ACCION
Número de Páginas 52 pp.
Región / País Global /
Idioma Principal Inglés (en)
Palabras clave mobile money, Servicios Financieros
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